Return Policy
At The Luxury Culture, we want to ensure that you're completely satisfied with your purchase. Please review our return policy below:
Return Process
- Return Period: You can return your item within 1 week of receiving it.
- Eligibility for Return: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- How to Return
- Step 1: Contact us within 1 week of receiving your order by emailing us at theluxuryculture1@gmail.com or via WhatsApp at +447894287608.
- Step 2: We will provide you with the return address and instructions on how to send your item back.
- Step 3: Please pack the item securely and return it to us using a trackable shipping service to ensure it is safely returned.
Refunds
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Refunds will be processed to your original payment method. Please allow 5–7 business days for the refund to be reflected in your account.
Shipping Costs
- Return Shipping: You will be responsible for paying for the return shipping costs, unless the item is defective or damaged.
- Original Shipping Costs: Shipping costs are non-refundable.
Exchanges
- We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.